Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at laura.jamin@gmx.de. Please note that returns will need to be sent to the following address:

Laura Jamin,

Am Steinberg 27

60437 Frankfurt am Main, Germany

Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the direct costs of returning the item. We do not provide or reimburse return shipping costs.

For international returns, the customer is also responsible for any customs duties, import taxes, customs clearance charges, or other fees incurred in connection with the return shipment, to the extent legally permissible.

Customers are responsible for ensuring that all required customs documentation is completed correctly. Any costs or charges resulting from incorrect or incomplete customs documentation remain the customer's responsibility, to the extent legally permissible.

Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.

Condition of Returned Items

Items should be returned in their original condition, with tags and original packaging where applicable.

Customers may handle or inspect an item to the extent reasonably necessary to establish its nature, characteristics, and functioning. If an item has been handled beyond what is necessary for such inspection and this results in a loss of value, we reserve the right to claim compensation to the extent permitted by applicable law.

Damaged, Defective, or Incorrect Items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at laura.jamin@gmx.de. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at laura.jamin@gmx.de.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at laura.jamin@gmx.de.

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and, where applicable, photographs of the issue so that we can evaluate the problem and determine the appropriate solution.

Statutory consumer rights relating to defective or incorrectly delivered goods remain unaffected by this policy.

Exceptions / Non-Returnable Items

The statutory right of withdrawal does not apply to certain types of goods as provided by applicable law. These may include, for example:

Goods made according to the customer's specifications or clearly personalized goods
Other goods or services for which a statutory exception to the right of withdrawal applies

Please contact us if you have questions about whether a particular item is eligible for return.

Sale items: Sale or discounted items are not excluded from any statutory right of withdrawal that applies to the purchase. Any additional voluntary return policy offered by us may have separate conditions.

Exchanges

We do not offer exchanges as a standard return option. If you received a defective, damaged, or incorrect item, please contact us so that we can evaluate the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Where a statutory right of withdrawal applies and the withdrawal has been validly exercised, we will refund the payments received from you, including the cost of the cheapest standard delivery option offered by us. Additional costs resulting from your choice of a more expensive delivery method will not be refunded.

Refunds will be made using the original payment method, unless otherwise agreed with you and provided that this does not result in additional costs to you.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Once your refund has been approved and processed, your payment provider may require additional time to credit the funds to your account.

If more than 15 business days have passed after we have processed your refund, please contact us at laura.jamin@gmx.de.